Unable to save files in Illustrator CC 2019 on mac OS Catalina

Hi,

Apologies for the inconvenience caused to you due to this issue. We have tried to address it in our beta build. Please take a look at this UserVoice link for more details: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil...

Regards,

Srishti

Hi Jazel,

Thanks for sharing the details. We would also need the spx file from your system. To share spx file from MAC please try following these steps:

• Click on Apple Icon > About this Mac > System Report  
• This will launch the System Profiler 
• Then Click File > Save > Save in Creative Cloud Files 
• Then open www.assets.adobe.com 
• Click on three dots next to spx file > Share > Copy Link and paste it in Private message I just sent you.

Regards

Rishabh

Hi Jazel,

We are so sorry to hear about this issue. This has been reported by a few other users as well. I would request if you can upvote this issue here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil...

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

As a workaround, please try saving the document by following this method. 

Go to Files > Scripts > SaveDocsAsPDF

Also, could you please confirm if you are using MacBook Pro Touch Bar? If yes, please go to System Preferences > Keyboard and check if you see the Touchbar options? We have noticed that user's who are using MacBook Pro Touch Bar are getting this issue more.

All this information will help us investigating this issue and fix it as soon as possible.

Regards,

Srishti

Unfortunately, a version of Creative Cloud that is specifically compatible with Catalina has not been released as yet. Since Apple does not share the coding requirements with third party software makers prior to release there is no way to have a compatible version of Creative Cloud ready to coincide with Apple's official release. Also, many issues that arise need Apple to make a bug fix which is also out of Adobe's hands. The best course of action is usually to wait until the dust has cleared after the new OS comes out before installing it. That gives Adobe time to come out with its best shot of compatibility and Apple time to release patches to the OS.

Did you allow Illustrator to write to your disk? You need to enable that in Catalina.