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on247
Inspiring
March 20, 2026
Answered

Unable to Save New Document in Illustrator: "This File Cannot Be Found" Error on macOS

  • March 20, 2026
  • 4 replies
  • 67 views

 

MacOS Tahoe 26.3.1
Macbook Pro M1, 16/1TB

New document, save = error «This file cannot be found».
To keep my new work I have to open another existing file and copy and paste all my work over to that file.

Totally heinous, Bill and Ted!

Correct answer on247

Thank you all for your replies. I’ve not encountered this error since checking «Full Disk Access» for Illustrator. ☀️

4 replies

on247
on247AuthorCorrect answer
Inspiring
March 23, 2026

Thank you all for your replies. I’ve not encountered this error since checking «Full Disk Access» for Illustrator. ☀️

Anubhav M
Community Manager
Community Manager
March 23, 2026

@on247 

Glad to hear you were able to resolve the problem. Please don’t hesitate to reach out if you have more questions or need assistance. We'd be happy to help.
 
Anubhav

Monika Gause
Community Expert
Community Expert
March 20, 2026

Also you could open the Preference > File handling and uncheck “Save in background”

Abhishek Rao
Community Manager
Community Manager
March 20, 2026

Hi ​@on247,

 

Sorry to hear you’re running into this, I understand how frustrating it must be. I’d recommend trying the suggestion shared by the expert and also granting full disk access to Illustrator. To do this, go to the Apple menu and open System Settings, then navigate to Privacy & Security and select Full Disk Access. Click the lock icon to make changes, add Adobe Illustrator to the list, and ensure it is enabled. Once done, relaunch Illustrator and try saving again.

Additionally, could you please confirm if this happens consistently with every new file or only with certain files? It would also help to know where you are trying to save the file, whether it is a local drive, external drive, network location, or cloud storage.

Let us know how it goes.

Abhishek

Monika Gause
Community Expert
Community Expert
March 20, 2026

Where are you trying to save the file?

Does Illustrator have full disk access?

When was the last time you rebooted the computer?