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Participant
April 10, 2023
Question

Unable to save the illustrator file in windows 10 pro

  • April 10, 2023
  • 2 replies
  • 619 views

Unable to save the illustrator file in windows 10 pro

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2 replies

Inspiring
April 11, 2023

I started having the same issue after updating Illustrator this morning. I've found that there was a font conflict (I use Connect Fonts and saw one was automatically activated that has been a problem in the past). After changing the font to another one, I can save the file.

 

Perhaps try outlining fonts and save under a different file name or save a copy to test if there is a font issue. If it then saves you can, by process of elimination in changing one font at a time, find the problem font.   ??

 

This was only a workaround for me since the font is used on a template that the whole department uses, but it's a workaround nonetheless. Hopefully a fix shows up soon or I'll move back a version with Illustrator.

Monika Gause
Community Expert
Community Expert
April 10, 2023

Please tell us the detailed steps that lead to this.

Is it just one particular file or all files?

Where do you want to save?

Participant
April 10, 2023

Just created new document and trying to save as Ai format but unble to save it in all files.

Monika Gause
Community Expert
Community Expert
April 10, 2023

Is there any error message?

Does Illustrator crash?

Does Illustrator have full disk access?

Can you try and disable the option "Save in background" in the preferences?

 

Where are you trying to save the file?