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ramakant_Blr
Participant
Oct 15, 2024 7:00 AM UTC
Answered

Unable to see recent files in home screen on Illustrator 29.

Unable to see recent files in the home screen after auto update of Illustrator 29. Yesterday with the old version It was seenMy the system is MacBook Pro and Mac OS is 14.1

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Anubhav M
Anubhav MCorrect answer
Community Manager
Oct 15, 2024 4:49 PM UTC

Hello @ramakant_Blr,

We have an update from the product team! A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

Let us know if this resolves the issue!

Anubhav

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2 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
Oct 15, 2024 7:15 AM UTC

You may want to add your vote here:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/48962267-home-is-not-showing-the-latest-files-you-worked-on

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Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Oct 15, 2024 4:49 PM UTC

Hello @ramakant_Blr,

We have an update from the product team! A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

Let us know if this resolves the issue!

Anubhav

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