Unable to select centimeters from new document drop down menu

Forum|Forum|4 years ago
September 23, 2021
3 replies
689 views

Can someone else see if they can replicate this bug? Anytime I click on File --> New --> click on a preset (A4 in this case) --> then use the drop down to change units from points to centimeters, I can't select centimeters or see the bottom of the drop down list.

Bug

This topic has been closed for replies.

Correct answer Anshul_Saini

Hi there,

Sorry about the trouble. I would suggest you to reset Illustrator Preferences and let us know how it goes. (https://helpx.adobe.com/illustrator/using/setting-preferences.html).
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

I hope it helps.

Thanks & Regards,

Anshul Saini

carlosgarro

Community Expert

Reset the preferences as Ansul sugested.

Best Regards

Anshul_Saini

Correct answer

Community Manager

Hi there,

Sorry about the trouble. I would suggest you to reset Illustrator Preferences and let us know how it goes. (https://helpx.adobe.com/illustrator/using/setting-preferences.html).
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

I hope it helps.

Thanks & Regards,

Anshul Saini