Unable to trace cloud files of ai

Forum|Forum|3 years ago
January 13, 2023
3 replies
411 views

I am unable to retrieve my ai file saved on the cloud, please help in this regard in terms of getting the files back. Currently its not showing any file on my cloud account.

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @vineetas82655655,

Thanks for reaching out. I hope the suggestions shared by Doug and Kevin helped resolve the problem.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav

Doug A Roberts

Community Expert

Do you have more than one Adobe CC account (work and home, or a student account for instance)?

vineetas82655655Author

Participant

I just have one account that one is from company.

Kevin Stohlmeyer

Community Expert

Did you try going to assets.adobe.com? Log in using your Adobe ID.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded