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vineetas82655655
Participant
January 13, 2023
Question

Unable to trace cloud files of ai

  • January 13, 2023
  • 3 replies
  • 411 views

I am unable to retrieve my ai file saved on the cloud, please help in this regard in terms of getting the files back. Currently its not showing any file on my cloud account.

    This topic has been closed for replies.

    3 replies

    Anubhav M
    Community Manager
    Community Manager
    January 25, 2023

    Hello @vineetas82655655,

     

    Thanks for reaching out. I hope the suggestions shared by Doug and Kevin helped resolve the problem.

    Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

     

    Thanks,

    Anubhav

    Doug A Roberts
    Community Expert
    Community Expert
    January 13, 2023

    Do you have more than one Adobe CC account (work and home, or a student account for instance)?

    vineetas82655655
    Participant
    January 13, 2023

    I just have one account that one is from company.

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    January 13, 2023

    Did you try going to assets.adobe.com? Log in using your Adobe ID.

    kglad
    Community Expert
    Community Expert
    January 13, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>