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Chris White at Raynors
Participating Frequently
February 13, 2023
Question

Unable to update CC Library items

  • February 13, 2023
  • 1 reply
  • 3086 views

Hi everyone,

I'm trying to update a library item. Apparently library items 'update everywhere, in all documents as soon as you update them'.

 

I can't get it to work in even ONE document.

 

Here it is:

  • Right-clicked on CC Library item
  • Selected 'Edit' in contextual menu
  • Made an amendment (change of a vector element within the item)
  • Closed the file (there is no 'Save' or 'Apply' option)
  • The item in Library preview is now the updated version
  • But when I drag it on to the canvas it's still the old item

 

Any ideas? Anyone? 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Community Expert
February 13, 2023

You drag it on the canvas on the same device?

Did you make sure that your Creative Cloud synchronizes?

Did you already reboot the computer?

 

What did you change in the item?

Which version of Illustrator and Creative Cloud is it?

Chris White at Raynors
Participating Frequently
February 13, 2023

Hi Monika,

 

Thanks for your interest

 

All done on same device, Windows 10, latest version of Illustrator (auto updated), all synchs up to date according to CC website, rebooted.

Same result (see attached snips). 

 

Chris