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Participant
June 20, 2025
Answered

Unable to update Illustrator 29.6

  • June 20, 2025
  • 2 replies
  • 344 views

What the 

going on with the Adobe Illustrator update?!
It removes the Illustrator from my computer. The update is stuck at 88%.

Other updates are proceeding normally.

 

Correct answer setrone

Thanks for the answer! Yes, I managed to update it after two reboots. But it's not normal 😞

2 replies

Mohammad.Harb
Community Expert
Community Expert
June 20, 2025

Try sign out from the creative cloud, Restart your computer, then sign in. 

 

setroneAuthorCorrect answer
Participant
June 20, 2025

Thanks for the answer! Yes, I managed to update it after two reboots. But it's not normal 😞

Abhishek Rao
Community Manager
Community Manager
June 20, 2025

Hi @setrone,

 

Thanks for flagging this, sorry to hear about the trouble updating Illustrator. That message usually shows when Creative Cloud is having trouble completing the update process. Please confirm your OS version and how much storage space is available on your main drive. Also, make sure your system meets the requirements listed here: https://adobe.ly/3I3kkPA.

Try quitting the Creative Cloud Desktop app completely and relaunching it, then attempt the update again.

 

Let me know how it goes, so I can assist further if needed.

Abhishek

 

setroneAuthor
Participant
June 20, 2025

Win 11 Pro