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abdelaziz_Moujahid4983
Participant
September 26, 2025
Answered

Unable to use Ctrl +S and Ctrl + N in Illustrator

Hello everyone

am i the only one who can't use Ctrl+S and Ctrl+N

they suddenly stopped working even when i restart it

 

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Lo HaCorrect answer
Participant
October 1, 2025

Hello Anubhav

After restarting the Computer the problem was gone.

I can open a new sheet now.

 

Thx for all anyway.

Lothar

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5 replies

Lo Ha
Participant
September 30, 2025

Hello
I have the ctrl-N problem, too. ctrl-S is working.
Running on Win11, AI-version 29.8.1
A few minutes ago I uninstalled and installed AI again.
ctrl-N is still not working.
This problem lasts since several days. The computer was restartet at least once a day.

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 30, 2025

Hello @Lothar23327806q2q3,

I'm sorry to hear you're having similar trouble with Illustrator. Would you mind running Illustrator in Safe Mode (Windows / macOS) and under a different administrator account (Windows / macOS) to check if it helps?

Looking forward to hearing from you.

Anubhav

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Lo HaCorrect answer
Participant
October 1, 2025

Hello Anubhav

After restarting the Computer the problem was gone.

I can open a new sheet now.

 

Thx for all anyway.

Lothar

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 26, 2025

Hello @abdelaziz_Moujahid4983,

Thanks for reaching out. Would you mind running Illustrator under Safe Mode (Windows / macOS) and under a different administrator account (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.

Anubhav

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
September 26, 2025

Hi abdelaziz_Moujahid4983, 

 

Thank you for reaching out, and we're sorry for the trouble. We haven't heard of this issue yet. Would you mind telling us the version of Illustrator installed on your machine and the details of your operating system?

 

Can you save and create a new file through menu options? Are you experiencing the issue with shortcuts only?

 

We will try our best to help.

 

Thanks,

Harshika

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