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GeNeRaL_2910
Participating Frequently
Nov 27, 2022 2:47 PM UTC
Answered

Unclickable accept terms of use in Illustrator

i have a popup tells me to accept terms of use but it's unclickable 
i have a windows 10 pro 

8 giga ram 

can't find a solution for this and can't complete my work 

plz find a solution as fast as possible 

trying to restart adobe illustrator 

and restarting my computer there is nothing happend 

and still have my problem . 

Should i delete adobe illustrator on inactivate my account in creative cloud ? .

Nadiah37987941ncbjCorrect answer
Participant
Jun 12, 2024 12:37 AM UTC

 

https://www.youtube.com/watch?v=Ujf6VkM2hqg 

i try this method and it works.

1. search task manager

2. find the adobe app

3. right click and end task

4.  it will automatically close the adobe

5. refresh before open the app again.

38 replies

GeNeRaL_2910
Participating Frequently
Nov 27, 2022 8:49 PM UTC

six hours with 200 view and nothing helpful ... i'm going to uninstall Illustrator

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Monika Gause
Community Expert
Community Expert
Nov 27, 2022 10:16 PM UTC

Please try and contact Customer Care. https://helpx.adobe.com/contact.html

 

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CarlosCanto
Community Expert
Community Expert
Nov 27, 2022 5:42 PM UTC

try pressing enter or space bar

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GeNeRaL_2910
Participating Frequently
Nov 27, 2022 6:34 PM UTC

nothing happens 

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Monika Gause
Community Expert
Community Expert
Nov 27, 2022 4:17 PM UTC

So you cannot click on the button that reads "Accept"?

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GeNeRaL_2910
Participating Frequently
Nov 27, 2022 5:25 PM UTC

yes

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