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GeNeRaL_2910
Participating Frequently
November 27, 2022
解決済み

Unclickable accept terms of use in Illustrator

  • November 27, 2022
  • 返信数 13.
  • 38758 ビュー

i have a popup tells me to accept terms of use but it's unclickable 
i have a windows 10 pro 

8 giga ram 

can't find a solution for this and can't complete my work 

plz find a solution as fast as possible 

trying to restart adobe illustrator 

and restarting my computer there is nothing happend 

and still have my problem . 

Should i delete adobe illustrator on inactivate my account in creative cloud ? .

解決に役立った回答 Nadiah37987941ncbj

 

https://www.youtube.com/watch?v=Ujf6VkM2hqg 

i try this method and it works.

1. search task manager

2. find the adobe app

3. right click and end task

4.  it will automatically close the adobe

5. refresh before open the app again.

返信数 13

GeNeRaL_2910
GeNeRaL_2910作成者
Participating Frequently
November 27, 2022

six hours with 200 view and nothing helpful ... i'm going to uninstall Illustrator

Monika Gause
Community Expert
Community Expert
November 27, 2022

Please try and contact Customer Care. https://helpx.adobe.com/contact.html

 

CarlosCanto
Community Expert
Community Expert
November 27, 2022

try pressing enter or space bar

GeNeRaL_2910
GeNeRaL_2910作成者
Participating Frequently
November 27, 2022

nothing happens 

Monika Gause
Community Expert
Community Expert
November 27, 2022

So you cannot click on the button that reads "Accept"?

GeNeRaL_2910
GeNeRaL_2910作成者
Participating Frequently
November 27, 2022

yes