Undo Doesn't Work, Also Having Save Issues.
I’ve been having an issue with Adobe Illustrator for 4 days now. I contacted tech support and haven't received any resolution.
My “Undo” function has stopped working a common problem I've seen but it seems like no suggestion made in other threads fixes my issue. I can neither use Command + Z or Edit > Undo. Occasionally it’ll work, but I have no indication as to why it’ll allow me to undo one thing and then not let me undo something similar. It’s affecting my ability to do my job. I use the Pen Tool primarily and it won’t let me undo accidentally moved anchors or curved lines. It also won’t let me undo if I accidentally DELETE something. It’s extremely frustrating. (UPDATE: If I hold Command + Z down it'll undo things, but it's very rapid and is by no means a resolution to this issue for me lol! It's better than nothing though).
I have completely uninstalled Illustrator and Creative Cloud on both my computers (multiple times) with no results.
I installed an older version of Illustrator and no change but as an added bonus Illustrator started crashing constantly.
I’ve created a root profile on my Mac per the instructions of my previous technical support agent, with no success.
I’ve tried changing things from static to dynamic shapes/symbols as one forum suggested, but this doesn't really apply to the work that I do.
I’ve deleted and/or reset my Adobe Illustrator preferences as another forum/blog suggested.
None of this has resolved the issue!
My recent updates for my Mac were a security update on July 25th and July 27th I updated my Mac OS to Sierra in hopes that it might resolve something, but no luck. After downloading Sierra I reinstalled Illustrator to make sure there was no conflict.
Adobe Illustrator also suddenly wouldn’t let me save my files after hours of saving files for web for my job. This is probably temporary, but after the amount of money I've lost this week due to this issue, I've given up for the time being.
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