UnDocked Window

Forum|Forum|8 years ago
December 12, 2017
4 replies
1408 views

Dear Everyone,

I have an online student whose Illustrator window is undocked (see image below) and nothing I have suggested is helping. She doesn't see a blue outline when clicking and dragging the window up like it should. Her application frame shows up. I keep thinking it's a glitch or a preference.... I'm out of ideas - anyone?

Thanks!!

Chava

docking windows

This topic has been closed for replies.

Correct answer Flawless_Cadence6C14

I found the answer to this on another thread. I have been searching for weeks on how to fix this, but here is what i found that finally fixed it

on menu bar click on windows > then click on application frame

instantly popped the window back where it belongs.

F

Flawless_Cadence6C14Correct answer

Inspiring

I found the answer to this on another thread. I have been searching for weeks on how to fix this, but here is what i found that finally fixed it

on menu bar click on windows > then click on application frame

instantly popped the window back where it belongs.

jane-e

Community Expert

chavam41928302 wrote
She doesn't see a blue outline when clicking and dragging the window up like it should. Her application frame shows up. I keep thinking it's a glitch or a preference.... I'm out of ideas - anyone?

Tell her that she needs to drag her mouse to the drop zone and not the title bar.

Have her move the Tools panel and see if she can move it back and see the blue line / drop zone and not just leave it on the ruler.

Make sure it's not user error first. Can you take over her monitor or watch her as she tries to move other panels around?

C

chava_maimonAuthor

Inspiring

Thank you so much! I tried these things also, but it looks like one of the other suggestions I thought I did now worked!

F

Flawless_Cadence6C14

Inspiring

What was it that you tried that worked? I am a new to adobe and have only used this program for a couple of weeks.

C

chava_maimonAuthor

Inspiring

Thanks much, Michael - I'm believe so, I do remember trying the Arrange options, using the Tab/F key.... But I just asked her to try the Consolidate option again. The Tab/F key actually worked, but just for the moment - a new document undocked again.

Monika Gause

Community Expert

Preferences > User interface: is "Open documents as tabs" checked?

C

chava_maimonAuthor

Inspiring

Thank you so much! Pretty sure I remember trying that also - I went through all the preferences, but again, I've just written to the student to be sure.