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주
주헌이
Participant
July 22, 2024
Question

ungroup and unlock the objects so slow in Illustrator

  • July 22, 2024
  • 3 replies
  • 918 views

Hello.

I got my new mac few days ago and I have some problem In Illustator.

Everything works fine and fast in Illustrator.

But when I try to ungroup or unlock the objects, it freezes for a moment and took so long.

Anyone have same issue with me? Please help me if you know how to fix this problem

    This topic has been closed for replies.

    3 replies

    K
    kenmlau
    Participant
    November 19, 2024

    I have this exact same issue. When multi shapes on the screen are grouped and then ungrouped there is a delay ..then there's this weird glitch where the shape nodes highlight a trail leading up to where your cursor is. Ive tried different amounts of shapes to see if its an overload issue , and it still occurs with low amounts of shapes. It creates this strange stickiness to the workflow where you're constantly lagging and waiting for the processing to keep up. The highlighting of nodes is a real weird glitch though. Seeing it scan through all the nodes up towards your cursor. Yesterday I ran through 3x adobe troubleshooter techs who ended up just leaving my session because they couldn't solve it. Spent 3.5 hours with them and zero remedy. Its been occurring for months now. 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    November 22, 2024

    Hello @kenmlau,

    I'm sorry to hear about your experience. Would you mind confirming if you're still having trouble with Illustrator. If yes, kindly try updating to the latest version of Illustrator to see if it helps. Also, try running Illustrator under a different administrator account (macOS) and share your observations.


    Looking forward to hearing from you.


    Anubhav

    K
    kenmlau
    Participant
    November 22, 2024

    Hi,

    I have tried reinstalling illustrator to the latest, several times.

    I have also tried previous versions.

    I have uninstalled the adobe suite completely and reinstalled.

    The glitch is still there.

    Suspect it might be the osx Sonoma

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 24, 2024

    @주헌이have you tried reducing the load on your GPU by adjusting Illustrator preferences? You can start by disabling Animated Zoom, as this feature can be resource-intensive. If this doesn't resolve the issue, try deactivating Real-Time Drawing. Finally, reducing the number of History States can also help free up processing power. Test each change individually to determine its impact.

    The amount of RAM on your new Mac will also impact performance. While 16GB is sufficient for many users, more RAM generally leads to better results. To optimize performance, close unnecessary background apps, especially those consuming significant resources like video streaming services (Netflix) or music streaming. Additionally, limiting the number of open browser tabs can help.

     

    m
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    July 30, 2024

    Hello @주헌이,

    We are still waiting for your response. Kindly let us know if it has been resolved or if you need further assistance.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    A
    Ashkey6C12
    Participant
    November 1, 2024

    I have this same problem too. When I unlock something it seems to take quite a while. Sometimes I see all the ancors highlighting accross the screen as if illustrator is scanning the nodes

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 22, 2024

    Which system and version is it?

    How many objects in the group?

    Does this also happen in a new document with new objects?

    주
    주헌이Author
    Participant
    July 22, 2024

    My system is mac mini m2 pro 16gb Sonoma 14.4 and Illustrator version is 2024(version 28.5). It happens regardless of the quantity of objects. It also happens with only few objects(4~5 objects, no links, no gradient, only vector). Sometimes ungrouping objects works right away but sometimes it freezes for 4~5seconds with same objects. This also happen in a new document with new object.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    July 24, 2024

    Hello @주헌이,

    We understand that encountering technical issues can be frustrating. Would you mind updating Illustrator (https://adobe.ly/46jwCvk) / macOS (https://adobe.ly/3zPJM7a) to the latest version and checking if it helps? Also, try the suggestions shared in this help article (https://adobe.ly/3WhGT6L) and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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