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Eshu153
Eshu153
Inspiring
May 8, 2024
Question

Unknow error detected while exporting AI to PDF

  • May 8, 2024
  • 2 replies
  • 1255 views

Hi,

 

I have a book cover file done by my peer and am trying to save as pdf, its not working. Its throwing an error. My peer claims to have save it without any error. I tried multiple ways to save the pdf in its dimenstions. Not working. 

Can someone help with this?

    This topic has been closed for replies.

    2 replies

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    May 8, 2024

    Could you describe the specific steps you took to save the file as a PDF? Also you never said exactly what format your peer's file was originally. You ahould be able to simply save a file as a PDf from Illustrator by doing a "Save-As" (File>Save As) and choosing "Adobe PDF (pdf)" as the format.

    Eshu153
    Eshu153Author
    Inspiring
    May 9, 2024

    My colleague created the book cover. and I have received the .ai file with the complete package with fonts and links. The same file has been updated for slight modifications and I tried to save it.

    Steps:

    1. Extracted the package.

    2. Opened the .ai file.

    3. Updated the file.

    4. Now, receiving the attached error for saving, save as PDF or any actions further.

     

    Please let me know if you need any more details to understand this issue.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    May 9, 2024

    You mentioned that there are links in this file. Try embedding the links and see if that fixes the problem of making a pdf. Also, have you tried making a pdf of any other .ai files to see if this is a program-wide issue or just limited to the one file? If you do find that the problem is limited to the one file you might try the suggestion in the error message and forward the file to Adobe for analysis.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 8, 2024

    What's in the file and where are you trying to save it?

     

    Can you try and turn off "Save in background" in the preferences and then try again?

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