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P
pierrer44485280
Participant
March 9, 2017
Question

unresponsive tools! Wrong browser? Bad track pad? help!

  • March 9, 2017
  • 1 reply
  • 268 views

Hello, im a newbie AI I admit it. Is it me or am i using faulty stuff? I was able to open a new page, Place an object. Then when i went to use the erase tool it started then stopped and i wasnt able to grab it again! also other tools were unresponsive. Im on a 2009 macbook pro  using El Capitan os 10.11.6 my browser is firefox. any ideas? ive heard that i need a mouse or a wacom tablet but im seeing what i can do with the built-in tracpad. any pointers are greatly appreciated.

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1 reply

Om Nath Jha
Om Nath Jha
Legend
April 5, 2017

Hi Pierre,

You don't need to have an external device like a track-pad or wacom to work with Illustrator. They are complimentary and enhances the work, but you should be able to work with the inbuilt track-pad.

If the tools are non responsive at times, I would suggest you to reset the Illustrator preferences and then check. See: How to set preferences in Illustrator 

Also check if you have any conflicting app installed like an anti-virus. If yes, disable it for a moment and test Illustrator.

Regards,

Om

P
pierrer44485280Author
Participant
April 5, 2017

Thanks Om,

il try those suggestions. that makes sense.

Pierre

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