unusable Illustrator in very basic actions

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hey! I just dowloaded the lates version of AI today (28.7.1), just a couple of minutes ago, and if I try to open a map downloaded from OpenStreetMap and do anything with it, the program stops working, the screen becomes faded and I cannot use it at all.

any ideas, what could be the problem?

the laptop is very new, got it last week, and in the shop the people trying to fix it said that the problem is with the software, maybe some updates, but they are not sure.

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Monika Gause

Community Expert

OpenStreetMap files can be quite complex, so this is not necessarily a very basic action.

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Jill327111991h1d

Participant

Yes Monika you are totally right. The SVG files from open street map are terribly complex and huge. Do you have any recommendations for how to reduce the complexity of the SVG file in order to work with it in illustrator please? Thanks

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Monika Gause

Community Expert

What do you want to do with it?

Does it help to delete stuff from it? Then you can use select > Same and get rid of objects you don't need.

The text is terribly complex, but the last time I tested it, all single letters were their own symbol. You could just delete them all.

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Bobby Henderson

Community Expert

What kinds of hardware are in the notebook computer (type of CPU, amount of RAM, type of graphics accelerator board or chip set)?

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Anubhav M

Community Manager

Hello @sofia_4613,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/4dWskwW) and letting us know if they help?

If the problem persists, kindly share a public link to a sample file after uploading it to Dropbox/Google Drive/etc., and a screen recording of your workflow and the problem (https://adobe.ly/3MBZm9x), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

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