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Gavriel_Gonzalez9855
Participant
Feb 4, 2025 3:54 PM UTC
Question

Update Failure

I recently purchased Illustrator, but it failed to update over and over again even though I have over 3GB of free space on the ICloudDrive. Why is thios happening?

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Feb 4, 2025 7:49 PM UTC

Hello @Gavriel_Gonzalez9855,

Would you mind sharing more details, like the OS/Illustrator version and screenshots of the error message, so I can better assist you?
Also, try the suggestions shared in this help article (https://adobe.ly/3WIELpJ) and share your observations.

Looking forward to hearing from you.

Anubhav

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