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benmorrisillo
Participating Frequently
August 22, 2022
Question

Updated Illustrator 26.5 crashing

  • August 22, 2022
  • 2 replies
  • 378 views

I've just downloaded the new update and it's not opening at all. It crashes everytime. I uninstalled and reinstalled, and I'm still getting the same problem. I'm using an M1 Mac Mini, ie. pretty up to day hardware, so I can't understand why there might be an issue. Is anyone else experiencing the same thing?

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    2 replies

    Met1
    Met1
    Legend
    August 29, 2022

    I'm not on a Mac but I've seen this solution put forward for various issues.

    Create a new user, and install into that.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 22, 2022

    Hello parsleymorris,

     

    Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
    Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

    Also, try running Illustrator under the root user account and check if it helps.

     

    Looking forward to hearing from you.

     

    Thanks,
    Anubhav

    B
    benmorrisilloAuthor
    Participating Frequently
    August 28, 2022

    Thanks for your reply. Unfortunately, I'm still getting the problem. It crashes immediately after launch, preventing me from accessing Preferences within Illustrator. And I'm afraid I find no Illustrator preference file using the advice given in the article. Is there anything else I can do?

    B
    benmorrisilloAuthor
    Participating Frequently
    August 28, 2022

    Also, I'm afraid I was unable to run Illustrator using the root user account using the advice given in that link. It says to 'Choose Edit > Enable Root User' in the Directory Utility, but no option to do that is given when I open Directory Utility.

     
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