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M
melmckee
November 21, 2025
Question

Updated to AI 2026, and now I'm locked out of numerous files :-(

  • November 21, 2025
  • 1 reply
  • 426 views

I upgraded to Illustrator 2026 yesterday, and today it's telling me it can't open many of my files because "the account you signed in with doesn't have access to this file. Contact the owner for more info."

 

What?? I'm the owner....I didn't create a new account...what is going on?? Somebody please help, I'm locked out of so many important files. 😭

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 21, 2025

Hello @melmckee,

Thanks for reaching out. Could you try signing out of the Creative Cloud Desktop application and then signing back in to see if it helps?

Looking forward to hearing from you.
Anubhav

M
melmckeeAuthor
November 21, 2025

Tried that, no dice still...

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