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Katy2420761028vz
Participant
November 19, 2024
Question

Using external SSD as scratch disk in illustrator causes black boxes to appear on images

  • November 19, 2024
  • 1 reply
  • 473 views

I had regular issues with "scratch disk full" errors in Adobe Illustrator when opening/previewing larger files. I purchased a LaCie External SSD Pro 4TB and set this as my primary scratch disk in the Adobe Illustrator settings.

Now, whenever I open a file, I don't get a scratch disk error, but there are black boxes on all linked images in the file. When I relink an image, it shows the full image temporarily, and by the time I relink the next one, there are black boxes on the one I just did. I have to save this file as a PDF, but when I do, the black boxes are even on the PDF.

iMac 24-inch, M1, 2021 8GB | macOS Sequoia 15.0.1 | Adobe Illustrator v 29.0.1

Current settings:

This is supposed to be a full bleed image- but it turns black:

 

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    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 19, 2024

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.


    Scroll down here to see a list of the forums:
    https://community.adobe.com/

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    November 22, 2024

    Hello @Peru Bob,

    I'm sorry to hear about your experience. Would you mind changing the scratch disk location to your internal hard drive to check if it helps? Also, try granting Illustrator Full-Disk access under system preferences (https://adobe.ly/3CGYWgw) and share your observations.

    Looking forward to hearing from you.

     

    Anubhav

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