Uso de opciones avanzadas

Forum|Forum|3 years ago
October 24, 2022
2 replies
280 views

Pague un mes de adobe ilustrator y no me permite usar las opciones avanzadas, ni usar algunas de las otras opciones y no comprendo porque....?

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Misoteza26767975z45z,

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html) and checking if it helps?

If the issue persists, kindly share some more info, such as the exact version of the OS and Illustrator installed on your computer and a Screen Recording of the problem, as suggested by Monika.

Looking forward to your response.

Thanks,
Anubhav

M

Misoteza26767975z45zAuthor

Participant

Intente todas estas y aun me sigue mostrandoo como si tengo la prueba gratis, cuando ya he pagado.

Anubhav M

Community Manager

Hello @Misoteza26767975z45z,

Thanks for confirming that. I did not find an active subscription under the account you are currently signed in with. Would you mind checking if you purchased the subscription under a different account and signing in to Creative Cloud using that to check if it helps?

Looking forward to your response.

Regards

Monika Gause

Community Expert

Please show us a screenshot of your issue.

M

Misoteza26767975z45zAuthor

Participant

Solo me da opciones a utilizar en la barra de herramientas de basico, pero cuando lo pongo a avanzado, no me da todas las opciones a usar, aparecen pero no habilitadas.