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nealbridgens
Inspiring
October 28, 2024
Question

V29 Deleted all my workspaces and preferences

  • October 28, 2024
  • 3 replies
  • 261 views

A little frustrated with the update to v29.0 (on the mac): all my preferences didn't update.

What's killing me is my workspaces. I can find the old ones and put them into the new workspaces folder, and they show up in the workspaces dropdown, but they don't do anything. I can select them, but it just stays with the previous workspace.

I can see that the format has changed in the actual workspace file, new ones preview as a "Unix Executable File" and the old ones were simple text documents.

Am I just out of luck?

I'm surprised that Adobe got this one wrong, unlike them on updates and I'm surprised I'm not seeing this channel full of others like me. Did it just fail for me then (or am I bad at searching)?

Thanks!

N.

This topic has been closed for replies.

3 replies

Monika Gause
Community Expert
Community Expert
October 28, 2024

They didn't change for me, but probably the installation process did not work too well?

 

Here are the locations: https://www.vektorgarten.de/illustrator-settings.html

Community Expert
October 28, 2024

This didn't happen for me, but if you know where to find your Workspaces folder, is it possible to change the file extension name to .txt and then reopen Illustrator?

Srishti Bali
Community Manager
Community Manager
October 28, 2024

Hi @nealbridgens

 

I'm sorry to hear about this experience—it sounds really frustrating. Could you share a few more details?

  • What operating system are you using?
  • Are you able to view your preferences in an older version?

 

Regards,

Srishti