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khnumber7
Participating Frequently
February 20, 2024
Question

Vector images showing as blurred

  • February 20, 2024
  • 1 reply
  • 1707 views

For a couple months now, I've been experiencing weird illustrator behavior where images within my file (both vector and pixel linked images) are appearing as super blurred, double-images. It seems to be link to GPU Performance, however, having GPU Performance checked has become a necessity to the brevity of my workflow. It seems insane to me that the user would need to downgrade their experience and workflow in order to not experience glithces like these. I've reached out to tech support and did not get a solution because the issue was not happening while I was sharing my computer remotely. He was like, "Well, it's working perfectly fine now." I explained that I cant't make it happen, it just happens. And it's frustrating for a product that I use for 12 hours a day, everyday for over a decade. I've never experienced this and dont seem to be getting anywhere with the tech team. Wondering if anyone else out there has expereince this and what, if anything, is there to do about it? I've included screen shots!!!

Thanks in advance. Sorry for coming off salty, this has just been a frustrating point of friction for me while trying to work full-time. I'm so hoping it can be resilved.

1 reply

Anubhav M
Community Manager
Community Manager
February 20, 2024

Hello @khnumber7,

Thank you for reaching out, and we appreciate your patience with this matter. To assist you better, could you please provide additional information, such as your operating system and the version of Adobe Illustrator you are currently using, along with a sample file?

If you're on Windows, we recommend performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/432ySpr) to check if it helps.

For macOS users, we suggest trying a manual reset of Illustrator's preferences:

  1. Close all Adobe applications.
  2. Navigate to the following locations:
    • ~/Library/Caches
    • ~/Library/Application Support/Adobe
    • ~/Library/Preferences
  3. Rename Adobe Illustrator, com.adobe.illustrator, and Adobe Illustrator [version] Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old, and Adobe Illustrator [version] Settings.old.
  4. Launch Illustrator from the Creative Cloud.

Please perform these steps and let us know if the issue persists. We understand the frustration and are committed to resolving this for you.

Looking forward to hearing from you.

 

Thanks,

Anubhav

khnumber7
khnumber7Author
Participating Frequently
February 20, 2024

Hi there,

Yes I'm on a Mac, Sonoma OS 14.2.1
My version of illustrator is version 28.2

I've tried doing the prompts you stated above, but don't see the end
results you're talking about.

For example, when I go to LIBRARY > CACHE I don't see anything related to
Adobe.

When I try LIBRARY > APPLICATION SUPPORT > ADOBE I don't see a folder for
illustrator.

And finally, when I go to my applications > Adobe Illustrator I do not see
a settings folder.

Perhaps, you are referring to an older or different operating system?

Thanks!
Kerry

--
Kerry Hyatt
BC Project | Warner Bros. Pictures
Graphic Designer
_________________________

(personal details removed by moderator)

Monika Gause
Community Expert
Community Expert
February 20, 2024

That ~ is your user folder