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mario_leal
Participant
June 2, 2025
Question

ventana de la aplicación de Illustrator aparece negra

  • June 2, 2025
  • 1 reply
  • 128 views

Hola, tengo problemas al abrir desde Creative cloud la aplicación de illustrator 2025 pues aparece la ventana en negro sin ningún texto. No entiendo que pasa pues tengo un mac OS Sequoia 15.5. Anexo la captura de pantalla de lo que me aparece

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 2, 2025

Hello @mario_leal,

Would you mind trying the following steps and checking if they help:

 

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

 

- Relaunch Illustrator

 

Looking forward to hearing from you.

Anubhav

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