Inspiring

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Version 27.6.1 Freezing when I try to duplicate Artboards

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Updated from 27.5 to 27.6.1 today and when I try to duplicate an Artboard using the Artboard tool, holding down Alt, click and drag, it freezes Illustrator and have to force quit. It's happened 4 times now in a row.

Attached system info. I went back to 27.5 before I got the system info, not sure if that matters.

Illustrator_System_Info_23-06-15.txt

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Emac_trademarkCorrect answer

Inspiring

Hello @Emac_trademark,

We are sorry to hear that the problem has resurfaced. To better identify the root cause of the problem, would you mind sharing the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking? We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav

As per usual...sigh, I waited for Adobe to release another version, 27.8.1 seems to be working fine now.

Mike_Gondek10189183

Community Expert

Looks like you have some custom plug-ins. Go to the manufacturers website and install updates for those to be compatible with 27.6.1.

What happens if you reinstall 27.5 does it still work in the older version.

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Emac_trademarkAuthor

Inspiring

When I went back to 27.5, everything worked fine. The only plugin that I have installed is a barcode generator (EAN 13 Barcode Generator) that has never been an issue for the 3+ years I've had it through many updated versions, so I don't really think that was it.

I have since updated to 27.7 and so far it seems to be working fine. So to reiterate what I said before in this chain, it has taken Adobe to release an update to fix the last update. Par for the course I guess.

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Emac_trademarkAuthor

Inspiring

Well...I retrack my previous comment about 27.7 working fine. It is now crashing seemingly when I try to edit a specific font, Swiss 721 Cn Bt. Crashed 3 times in 15min.

Going back to 27.5 again...sigh.

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T

Timothy305305712wqb

Participant

Everything I do is crashing 27.6.1

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Monika Gause

Community Expert

Did you already reboot?

Reset the preferences?

What exactly are you doing?

Please tell us your computer specifictations.

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Monika Gause

Community Expert

How much RAM is installed?

Did you already reboot the system?

Did you already reset the prefernces?

What's on the artboard? Many objects?

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Emac_trademarkAuthor

Inspiring

How much RAM is installed? - 32gigs, I also previously attached all my system info, please refer to that.

Did you already reboot the system? - Yes.

Did you already reset the prefernces? - I'm not doing that. I have way too many preferences to reestablish if I do that...also, that is a cop out for a real fix.

What's on the artboard? Many objects? - Not much.

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Monika Gause

Community Expert

Did you already reset the prefernces? - I'm not doing that. I have way too many preferences to reestablish if I do that...also, that is a cop out for a real fix.

By @Emac_trademark

In order to try out if this could be a preference issue, you could quit Illustrator and then rename the preferences folder.

If you do not want to do that, then probably not a lot of people will be able to help you. But you could try of course and contact Customer Care: https://helpx.adobe.com/contact.html

This is a public forum. 95% of participants answer in their spare time. Staff is marked as such.

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