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ivanp93215502
ivanp93215502
Participant
May 5, 2021
Answered

Wacom tablet/Illustrator issue

  • May 5, 2021
  • 1 reply
  • 3442 views

I get this message when starting Illustrator: "Illustrator found an issue with Wacom driver. Upgrade to the latest version Wacom driver then enable your wacom device using Preferences>Devices>Enable Wacom Option."

But I have the latest version of the Wacom driver.

Anyone else have this problem?

    This topic has been closed for replies.
    Correct answer gianvitulano

    Hi CSD Laura,
    try to do a new installation of Adobe Illustrator and see if the problem persists.

    1 reply

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    May 10, 2021

    Hi Ivan,
    what version of Adobe Illustrator are you using? Have you tried reinstalling the Wacom drivers again? Having problems with other Adobe software?

    C
    CSD Laura
    Participant
    May 10, 2021

    Hi- I am having the same problem, I removed my old Wacom driver and yet Illustrator seems to keep giving me this error and crashes. Do I need to reinstall Illustrator?

    Thanks for the help

    G
    Community Expert
    gianvitulanoCommunity ExpertCorrect answer
    Community Expert
    May 11, 2021

    Hi CSD Laura,
    try to do a new installation of Adobe Illustrator and see if the problem persists.

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