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malinn23128983
Participant
November 25, 2019
Question

wacom tablet not working on macOS

  • November 25, 2019
  • 2 replies
  • 385 views
Hi 🙂
My wacom tablet doesn't work for my mac after I upgraded to creative cloud. Does anyone know why?
Malin
 
{Renamed By MOD}
This topic has been closed for replies.

2 replies

KShinabery212
Community Expert
Community Expert
November 26, 2019

malinn,

 

Which Wacom Tablet do you have? A Cintiq an Intuos???? Or MobileStudio Pro??? 

 

Also there is a Wacom Tablet Facebook Group for users that is very helpful.  A lot of Adobe Users are members and are very helpful there too.  So if you get stuck and can not find an answer here, one can also get answers there too.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/
Rishabh_Tiwari
Legend
November 25, 2019

Hi Malin,

 

Thanks for reaching out. In order to identify the issue, I would request if you can share a few more details like:

 

  1. The version of the macOS and Illustrator.
  2. Could you please share some more information on what exactly is happening? Is it like it's not working at all or you are unable to use some specific features?
  3. You can try updating the drivers for Wacom and see if that helps.

 

Regards

Rishabh