Want to talk to a real human. Adobe certainly know how to make a roach motel!

Question

Having a techial issue with Illustrator. The one guy from the community have tried byt now they suggest to contact Adobe direcly. OFC that isn't a pice of cake, it never is with Adobe. They need to fix that.

Read up on this post and at one point there was a "account issues" link that isn't there anymore.
Looked everywhere I would say is relevant and not relevant and no luck.

So how do you contact them in 2021?

callumh38162047 · Accepted Answer

EDIT: Can't find where the person said it but opening into a private/incognito window made the chat icon appear,

My guess is that it was some extension maybe? I have a few adblockers since stuff built in does basically nothing.

But I won't lie these browsers always make my life hard and for no reason. Not the first time I have had issues like this.

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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