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Changpingzhou
Participant
Feb 4, 2025 9:47 PM UTC
Question

we can not verify your subscription status

Hi guys,
when i open illustrator recently with new license, it keeps saying we can not verify subscription status. I tried to stop and restart crential mananger but it still does not work. it really drives me crazy. Does anyone know what is going on?

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Feb 5, 2025 2:29 PM UTC

Hello @Changping22586272jpsj,

Would you mind trying the suggestions shared in this help article (https://adobe.ly/4hFNVLA) to see if it helps? Also, try disabling any third-party antivirus software if enabled and share your observations.

Looking forward to hearing from you.

 

Anubhav

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