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Changpingzhou
Participant
February 4, 2025
Question

we can not verify your subsription status with new license

  • February 4, 2025
  • 1 reply
  • 91 views

Hi guys,
this issue has driven me crazy. when i open adobe illustrator recently, it always pops up a window which says " we can not verify your subsription status". however, i just got new license, it still is not working. Do you guys have any idea what is going on?

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 5, 2025

Hello @Changping22586272jpsj,

Would you mind trying the suggestions shared in this help article (https://adobe.ly/4hFNVLA) to see if it helps? Also, try disabling any third-party antivirus software if enabled and share your observations.

Looking forward to hearing from you.

 

Anubhav

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