Weird dialog

I just installed a free trial of Illustrator. Upon start up, I found weird dialog.

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Correct answer Anubhav M

Hello duckiecomrade,

Sorry to hear about this experience. I would request you try the following steps and check if it helps:

Close all Adobe applications
Rename the UXP folder to UXP.old

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
Relaunch Illustrator

If the issue persists, kindly try using the Creative Cloud Cleaner Tool to remove all Adobe applications and then download Illustrator again using the Creative Cloud Desktop Application.

Looking forward to your response.

Thanks,

Anubhav

Community Expert

Where did you get your free trial installer?

Participant

I tried to create a new document but this pops up.

Correct answer

Community Manager