What does we’re processing your order?

Forum|Forum|3 years ago
January 12, 2023
3 replies
319 views

I got an email,after i tried to pay for an Illustrator monthly plan,any time cancellation.

We’re experiencing issues processing your order. We’ll email an update within 24 hours. You won’t be charged until your order has been processed successfully.

Almost 24 hours completed, kindly provide the solution for this issue.

My e-mail id is [removed by moderator]

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This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Mohammed27907619zo3l,

Sorry to hear about the trouble you were having with purchasing Illustrator. I checked that you contacted our support team and resolved the problem.

Kindly let us know if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav

Monika Gause

Community Expert

Please contact Customer Care: https://helpx.adobe.com/contact.html

Only they have access to your account.

Doug A Roberts

Community Expert

Forum users can't help you with account issues. Contact Adobe directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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