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MahaB82A
Legend
December 19, 2024
Question

What is the reason?

  • December 19, 2024
  • 2 replies
  • 695 views

What is the reason, no matter how many updates come adobe is unable to get rid of crashing issue of Adobe Illustrator?

This topic has been closed for replies.

2 replies

Community Expert
December 20, 2024

How complex is the artwork you're trying to generate with AI in Adobe Illustrator?

MahaB82A
MahaB82AAuthor
Legend
December 20, 2024

Not Artificial Intaligent [AI] but Adobe Illustrate [Ai].

Community Manager
December 20, 2024

Hello @MahaB82A,

I completely understand how annoying it is to face crashes while working. Could you please verify the specific version of Illustrator you have installed and let me know if it exhibits this behavior when using a certain tool/feature/file?

Additionally, please consider trying the recommendations provided in this help article (https://adobe.ly/49UuOe7) and let me know your findings.

Thank you for your time and patience as we work to resolve this matter.

Anubhav

Monika Gause
Community Expert
Community Expert
December 19, 2024

Can you perhaps post your hardware specifications?

Also: did you already reboot and reset the preferences?

MahaB82A
MahaB82AAuthor
Legend
December 20, 2024

I have many times reboot and reset the preferences.