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MahaMN
Dec 19, 2024 9:10 PM UTC
Question

What is the reason?

What is the reason, no matter how many updates come adobe is unable to get rid of crashing issue of Adobe Illustrator?

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9 replies

Community Expert
Dec 20, 2024 2:38 AM UTC

How complex is the artwork you're trying to generate with AI in Adobe Illustrator?

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MahaMN
MahaMNAuthor
Dec 20, 2024 8:46 AM UTC

Not Artificial Intaligent [AI] but Adobe Illustrate [Ai].

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Anubhav M
Community Manager
Community Manager
Dec 20, 2024 9:19 AM UTC

Hello @MahaB82A,

I completely understand how annoying it is to face crashes while working. Could you please verify the specific version of Illustrator you have installed and let me know if it exhibits this behavior when using a certain tool/feature/file?

Additionally, please consider trying the recommendations provided in this help article (https://adobe.ly/49UuOe7) and let me know your findings.

Thank you for your time and patience as we work to resolve this matter.

Anubhav

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Monika Gause
Community Expert
Community Expert
Dec 19, 2024 10:28 PM UTC

Can you perhaps post your hardware specifications?

Also: did you already reboot and reset the preferences?

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MahaMN
MahaMNAuthor
Dec 20, 2024 8:38 AM UTC

I have many times reboot and reset the preferences.

 

 

 

 

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