What is the reason?

Forum|Forum|1 year ago
December 19, 2024
2 replies
695 views

What is the reason, no matter how many updates come adobe is unable to get rid of crashing issue of Adobe Illustrator?

Feature request

This topic has been closed for replies.

B

Bobby Henderson

Community Expert

How complex is the artwork you're trying to generate with AI in Adobe Illustrator?

MahaB82AAuthor

Legend

Not Artificial Intaligent [AI] but Adobe Illustrate [Ai].

A

Anubhav M

Community Manager

Hello @MahaB82A,

I completely understand how annoying it is to face crashes while working. Could you please verify the specific version of Illustrator you have installed and let me know if it exhibits this behavior when using a certain tool/feature/file?

Additionally, please consider trying the recommendations provided in this help article (https://adobe.ly/49UuOe7) and let me know your findings.

Thank you for your time and patience as we work to resolve this matter.

Anubhav

Monika Gause

Community Expert

Can you perhaps post your hardware specifications?

Also: did you already reboot and reset the preferences?

MahaB82AAuthor

Legend

I have many times reboot and reset the preferences.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded