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Pablo32085617xcao
Participant
Nov 1, 2023 6:19 PM UTC
Answered

When I click on an object, the app freezes and wherever my mouse was the object will move to it

Like I said in the title, every single time I click on an object, the app freezes for a second or two and then moves the object to wherever the mouse was. 

Its rendered the app unusable, every little thing takes me 3x as long to do it because of this.

 

Working on Illustrator 2024 28.0

im on Ventura 13.6
M1 Max

Anybody got any fixes?

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    Monika Gause
    Monika GauseCorrect answer
    Community Expert
    Nov 2, 2023 2:54 PM UTC

    I've tried the following:

    - Rebooting the system
    - Reinstalling Illustrator
    - Downgrading Illustrator
    - Resetting prefs

     

    Other adobe software seems to be working perfectly, it seems to just be Illustrator


    Does this also happen when you boot into Safe mode?

     

    You could also contact Customer Care - they can login to your system to check this out.

    https://helpx.adobe.com/contact.html

    View reply

    9 replies

    markdc33
    markdc33
    Participating Frequently
    Feb 27, 2024 8:56 AM UTC

    Sounds like you might be running Magnet in the background, or a similar program that is accessing your screen. To find out, go to System Settings > Privacy & Security > Accessibility. Toggle the switch on each of the apps one at a time as you test the peformance in Adobe.


    Using your computer in safe mode is surely not a long term solution.

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      raku7
      Participant
      Nov 26, 2024 3:32 PM UTC

      Thank you so much. Turned Off Magnet app, problem solved

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      Nov 1, 2023 6:33 PM UTC

      Do you have any additional hardware connected? A Wacom?

      What kind of mouse do you use?

      Is it enhanced by some special mouse driver?

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        Pablo32085617xcaoAuthor
        Participant
        Nov 1, 2023 7:32 PM UTC

        Hey!

        No additional hardware connected. Mouse is just the laptop's trackpad. Nothing else

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        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        Nov 1, 2023 10:09 PM UTC

        Apple trackpads have issues of their own. Such as not being able to make pinch and zoom out of the blue.

         

        I also have an M1 Macbook (although different system) and have issues with the trackpad (in all applications), but I haven't seen that issue so far. Did you already reboot the system? Reset the preferences?

         

         

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