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O
Olavin
Participant
January 6, 2025
Question

When I open the png-8 bitmap with transparent background in Illustrator, the background becomes whit

  • January 6, 2025
  • 1 reply
  • 222 views

I saved a png-8 bitmap with a transparent background from PS. When I opened it in Illustrator on my colleague's computer, the background was white. However, when I opened it in my own Illustrator, the background was transparent. I don't know what caused this.

1 reply

Doug A Roberts
Community Expert
Doug A RobertsCommunity Expert
Community Expert
January 6, 2025

How are you checking transparency in both cases? Is the transparency grid on? Is the PNG placed in front of other objects?

O
OlavinAuthor
Participant
January 14, 2025

Drag the picture without background into our AI, but don't place it on the artboard, because the artboard appears white, and the outside of the artboard is gray. You can see that one is a material without background, and the other is automatically filled with a white background. But we are using the same picture material. No other elements are added, only the picture material without background is added.

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