When I start illustrator, I get a message that my graphics card drivers are not up to date.

Hello fellow illustrator users...

Two weeks ago I bought an ALIENWARE laptop, but since I updated the drivers, it started giving me the infamous error that is affecting us all

I have some walkarrownd the problema, it worked very well for me:

Reviewing the NVIDIA control panel, in the PhysX configuration it appears that the use of the GPU is reserved for the external monitor, so I proceeded to connect my external monitor, open Illustrator and "voilà" Illustrator now if you recognize my Nvidia card.

The thing is that if I turn off the illustrator, I disconnect the external monitor and restart the illustrator does not recognize the GPU.

For me there is no problem because I usually use the external monitor.

I hope this helps some of the many with the same problem.

Regards!

Same problem in my company.

Windows 7 64, quadro 2000, latest driver, and the warning message keep showing + GPU detail not reconized + lot of issues with the zoom & display...

unacceptable from adobe and where is the support...

Hi everyone, I was having the same issue with my new Dell XPS 15. Illustrator "saw" that I had an Nvidia card but said it wasn't compatible. I tried many of the solutions here and nothing worked. The only thing that came close to a solution was going through the Nvidia control panel and forcing Illustrator to use the built in Intel 530 card, but hey I didn't get a laptop with a 960m for nothin!

So after emailing back and forth with Nvidia support for about a week, the solution that finally fixed it was this email straight from support,

Please try the following steps and let me know if that helps:

1. Please use the below utility DDU to perform clean driver installation: http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html
2. After the download is completed, it would prompt you to extract the file.
3. Once the display driver uninstaller is extracted under download folder you would see Display driver uninstaller .exe file. Double click on it to proceed with the installation.
4. After the Display driver uninstaller is installed, it would prompt for system restore point creation and booting the computer in safemode.
5. Once done, - Select NVIDIA on top and Put a check mark on all the NVIDIA components near the NVIDIA logo. (as a small note, there were no checkmarks for me but I proceeded to the next step)
6. Now click on Clean and Restart (Highly Recommended)
7. Once the computer restarts download the driver 373.06 - http://www.nvidia.com/download/driverResults.aspx/108322/en-us
8. Once the installer wizard begins, accept the license agreement.
9. Select "Custom (Advanced)" install option and then click Next
10. Put a checkmark in the "Perform clean install" option and then click Next.
11. Follow the on-screen instructions to complete the installation
12. After the clean driver installation, restart the computer and make the changes in the NVIDIA Control Panel as suggested in the link below: http://nvidia.custhelp.com/app/answers/detail/a_id/3130 and http://nvidia.custhelp.com/app/answers/detail/a_id/2615/

After following all of the above steps I now get this in AI, all fixed! Hope this helps someone else out there looking for a solution to this.

Same here!  Already updated drivers!

Already called Adobe and  they had no luck fixing this! 

C'mon Adobe!!!  What am I paying for????

Same problem here,

but today  i've noticed that there is an app call "aigpusniffer" show up in my gpu driver utility, so i try include it in high performance mode and relaunch illustrator

and.... it's work!!!

Do hope it work for you guys too.

Cheer

I found a - not very intuitive - workaround. I have a laptop with an Intel HD3000 and a GT 555m.

These instructions aren't literal because my OS isn't in english:

1. Go to device manager
2. Right click on the Intel graphics card
3. Update software driver
4. Lower option: search your computer
5. Again, lower option: allow selection from a list blablabla...
6. Install Microsoft Basic Graphics Card
7. Open Illustrator and enable GPU
8. Repeat the process and reinstall Intel's driver
9. Keep illustrator open because if you close it you lose the GPU acceleration
10. You shouldn't leave Microsoft's driver installed because it adds a lot of screen tearing to windows.

Edit: never mind. While it does allow me to enable the GPU, Illustrator crashes as soon as I open a file.

So I finally emailed my Illustrator system info to ShareWithAI@adobe.com.

They called and remote accessed my laptop (Dell M6700/Nvidia Quadro K5000M/Adobe CC 2015/Windows 7 Pro 64bit). Basically they installed the most recent driver from Nvidia's site. I normally do not do that since Dell installs its own version of the driver for me in its system updates. The gamble paid off and everything is in order now. Dell should be more active about advising which drivers can be installed outside of their environment.

Previously I had PS working and recognition, but no compatibility with my card in Illustrator. See pic.

Back to full card utilization after a long vacation. Thanks Adobe for the quick call back.

Same problem.
System Info:
Dell Desktop 64-Bit
OS: Windows 7 Enterprise, Service Pack 1

One monitor: Dell UltraSharp 1907FP

One Graphics Card: Intel HD 4600 Graphics

Current GPU Driver: Video_Driver_9HYM9_Wn32_10.18.14.109_A05.exe

GPU Driver was installed through Intel HD Graphics Control Panel yesterday after getting the error message in Illustrator.

Restarted computer

Rechecked GPU Driver through Intel HD Graphics Control Panel to verify most current driver installed for my card. Yes, it is.

Renamed Illustrator Preferences in: C:/Users/%username%/AppData/Roaming/Adobe/Adobe Illustrator 19 Settings_OLD

Started Illustrator and got same error message:
"Software driver of one or more cards are not up-to-date. To use GPU Performance, update the software drivers to the latest version, and then restart Illustrator."