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3 replies

Harshika Verma
Community Manager
Community Manager
April 9, 2025

Hi there,

 

Sorry to hear you're experiencing an issue in Illustrator while moving the guide, and thanks for sharing the recording. Would you mind telling us if the issue is happening with all files or with a specific file? Could you please try the same in a new file and let us know if that helps?

 

We will be happy to investigate further.

 

Thanks,

Harshika

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Participant
April 9, 2025

It’s the same in all files, old as well as new

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Anubhav M
Community Manager
Community Manager
April 9, 2025

Hello @tobiasl54609457,

Thanks for confirming. Would you mind trying to reset Illustrator's preferences as described in this article (https://adobe.ly/3G1xQT2) and checking if it helps?

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.


Looking forward to hearing from you.

 

Anubhav

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