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Participant
March 2, 2021
Question

Where is the back up of the corrupt preferences file saved?

  • March 2, 2021
  • 1 reply
  • 120 views

I got the pop-up stating that my preferences file was corrupted and saved as Adobe Illustrator Prefs.err but I can't find it anywhere. I'm trying to establish if there is a way for it to be restored as all my starred fonts, custom document sizes and other preferences settings are now gone and this would be at least a good few hours of unnecessary work to rectify.

I'm using a Windows 10 machine for reference.

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1 reply

Monika Gause
Community Expert
Community Expert
March 2, 2021

It's saved in the same folder as before. Here's a list of the locations:

https://www.vektorgarten.de/illustrator-settings.html