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Answered

White is appearing as yellow in new Illustrator CC 2019 23.0

Forum|Forum|7 years ago
October 18, 2018
9 replies
11468 views

HELP. I just upgraded to Illustrator CC 2019 new release and all my white backgrounds look YELLOW. Here's the thread in your bug fixes posts: White is now yellow – Adobe Illustrator Feedback

These top two images are both transparent png files and as you can see they're yellow: this shows up when I'm in the "optimizing" window to save the files out. It also appears when I open an .ai file...see captureAIfile...the image is a screenshot of what i see when I open the file in Illustrator.

If I need to backtrack to the previous release please send me the URL to download/install it.

Message was edited by: Tom Tobey

This topic has been closed for replies.

Correct answer AshutoshChaturvedi

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvediCorrect answer

Legend

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

nexus_geographics

Participating Frequently

I have used the fix and now it seems to work, setting and adjusting Colors >> RGB to AdobeRGB. Thanks !!

Adobe Bridge is continue showing my AI documents in yellow after the last update.

Could be any solution for it also ?

Ton Frederiks

Community Expert

eduards23288464 wrote

Adobe Bridge is continue showing my AI documents in yellow after the last update.

What happens if you purge the cache?

You can Right- (or Ctrl-) Click on a preview and select Purge Cache for Selection.

ninaf87137365

Participant

this worked for me!

1. Open control Panel. Search for Color management.

2.Check the option for Use my settings for this device.

3.Click on Add and then add sRGB IEC61966-2.1 color profile. After adding the color profile, Set it as default.

4.Now re-launch the illustrator.

nexus_geographics

Participating Frequently

Doesn't work for me ... Moreover, AI files also have yellow look in Bridge

J

jakobmtc

Participant

I have same problem (on windows 10) with new update (version 23.0). That fix above didn't work for me.

Interesting: If I drag the files to PS or ID it displays the correct colour.

My fix for now: I installed previous version 22.1, no issues! Until this bug is not fixed, I stick with that version!

B

BGS31

Participant

Go to Edit -> Color Settings -> Settings -> Monitor color.
or
Shift+Ctrl+K and change settings to monitor color and click OK,

this will solve your problem.

later you can go to the same settings and choose any color profile, yellow color won't come back.

I hope this answer will solve your problem.

birgitb49791812

Participant

This works for one time. After closing Illustrator and start it again, the same problem occurs.

Mario Arizmendi

Legend

Have you tried this solution sombody named Stefanie post in the bug Forum?

Thanks Tom for share it

Stefanie commented · October 18, 2018 1:40 PM ·

I FOUND A FIX EVERYONE!! HERE ARE THE STEPS:

• Save your work and quit Illustrator

• click on finder and choose Go at the top

• and then choose Go to folder

• type ~/library

• choose ok

• choose preferences

• choose Adobe, then choose color

• there is a file named " aceconfigcache2.lst "

• move that file to desktop

• Then launch Illustrator and check if it works now

• If so, move file to trash and purge

Hope this helps!!

J

JPStudios0106

Participant

Any idea where this file could be in Windows?

E

ergonm

Participant

Same. This is a problem Adobe

BW_Ellis

Known Participant

Just tried the link you posted and it is not available. Is it an incorrect link or did Adobe pull the page? I would not be surprised in the slightest if Adobe is trying to cover up their errors now that 2019 is dropping like a lead weight.