Who has encountered the problem of the artboard being blocked from view?

Question

Update the program, finished. Open the artboard screen, it is closed and black. But when I click to move the artboard, it is visible. When I release the mouse, the artboard is blocked by a black screen. The tool window can be used normally. How can I fix this?

Anubhav M · Answer

Hello @teerawat_3956,Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4kNVwK6) and checking if it helps?Looking forward to hearing from you.Anubhav

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