Skip to main content
T
teerawat_3956
Participant
June 17, 2025
Question

Who has encountered the problem of the artboard being blocked from view?

  • June 17, 2025
  • 1 reply
  • 158 views
Update the program, finished. Open the artboard screen, it is closed and black. But when I click to move the artboard, it is visible. When I release the mouse, the artboard is blocked by a black screen. The tool window can be used normally. How can I fix this?

 

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 17, 2025

Hello @teerawat_3956,

Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4kNVwK6) and checking if it helps?

Looking forward to hearing from you.
Anubhav

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices