Participant

Question

whole folder disappeared!

Forum|Forum|7 years ago
September 18, 2018
3 replies
2967 views

Today I was working on Illustrator and suddenly it crushed.

It was supposed to create a recovery file but yo my surprise when I tried to open the file again the whole folder with all the files disappeared.
So not just the ai. file was missing but all the pictures, psd. and sub folders inside were gone, like magic. Also the recovery file couldn´t be found.

Does anybody have this same issue before? Can´t figure out get an answer to what happend.

This topic has been closed for replies.

galloer

Participant

Last week that very same thing happened to me while working on Illustrator. I was trying to import an image and previsualizing the stock I had in my hard disk within the Illustrator's import window in my Macbook Pro when suddendly there was a glitch in the screen withing the window over the folders and image files I was looking at and the folder containing all the project dissappeared in front of my eyes and right after the software crashed. I was very doubtful of what I saw and I inmediately thought on many other possibilities trying to make sense of the experience, but no, the folder did really dissapear from the computer and was never found again.
I've been doing extensive reasearch ever since in order to find out what the heck happened and your post is the most sensate thing I've read as this literally doesn't make any sense as you describe it for anyone that haven't experience directly something like that.
After having never found the files (and there were a lot of them as I was working in the final design stages of a website) even through the usage of file recovery software and all the imaginable tips and tricks found there in blogs and forums, I gave up and started the work again from zero.
I thought it might be of help to leave a precedent for anyone that, hopefully not, encounter her system or software playing a bad trick on them as happened to us.
I hope all is well!

D

Dimitris66

Participating Frequently

Same thing here too! Working on Illustrator on a M1 macbook pro, sudenly illustrator crashes and the folder containing the file I was working on disapeared! Never seen before something like that, hopefully I had a time mashine backup from yesterday so I didn't lose too much work...

P

PaperCs

Participant

Hello! Just wanted to add another data point to this issue. Also working on Illustrator on a M1 Macbook. No crashes occured (the files were still open with Illustrator and InDesign) but a folder and its contents all disappeared without a trace. And although they were still open within the program, I couldn't save them as the original files couldn't be found. Weeks of work just gone. The only upside was an auto-save of the .AI file weeks before. Everything else in the folder (exports, subfolders, reference images) - gone. I've tried running recovery tools/programs but the contents disappeared without a trace.

Always back up your work.

ryan_edwards

Inspiring

I would check the recycle bin... the folder has to be around (unless it was over a network and you deleted)

T

Test Screen Name

Legend

It may be that the crash and file loss are related and caused by a failing hard disk. Check the Console (Mac) or Event Log (Windows) for messages around the time of the error. There may be nothing there if the whole machine crashed.

Mike_Gondek10189183

Community Expert

When posting please let us know your AI & OS version.

Illustrator does not delete folders, so you should be able to locate. There were some reasons a while ago with files/folders named with a bullet point in Mac OSX, that make them disappear until apple updated OSX.

Was the file on a server, in that case folders can disappear when servers are doing backup, if you wait some time will come back.

Did you do a search for the file name? As you may have been working in a similar named location.

D

diegoweiszAuthor

Participant

Hi Mike, thanks for your answer.

i know that illustrator doesn´t delete folders, that´s why im so surprised with this case! Never seen something like this before.

The file was not in a server, I was working from an external hard drive. I did a search for the file name and nothing. Tried the folder name, the ai. name, tried searching for some of the pictures I remember the name and nothing. The whole folder disappeared, as it never existed.

Im now running a recovery software to see if it finds something.

Mike_Gondek10189183

Community Expert

Did you check the folder you have specified in file handling & recovery for any remnants. I actually keep mine off, as I find it causes more problems in my experiences.

Sorry to mention, but please check your trash/recycle bin.

I would also recommend turning off in save as >> PDF compatible,. If you need to place the .ai into InDesign or AE, I turn on once the creative process is done, as this makes for faster saves and less corruption.

Your probably did not have a backslash or colon in the the folder or filename, but just a reminder to avoid those characters.

Good luck, hope you get your files back!

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