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kiriktm500
kiriktm500
Participating Frequently
March 22, 2022
Question

Why am I paying for this every month!!!!

  • March 22, 2022
  • 3 replies
  • 736 views

Issue after issue after issue. It never ends. Works well for a year as long as I dont update, then when I do let adobe update and it all goes to poo. Now even if revert back it continues with issues. Over 2 years now I have bee fighting your useless update fixes to no avail. And it is not my PC it is your broken software. I pay $116 a month to curse at my computer all day long. I have not altered anything else on my pc for 5 years now. It is dedicated for design and print, no new software, downloads or hardware other than win 10 auto updates and Adobe suite updates. I have no other issues with any other adobe software, "JUST ILLUSTRATOR". You fix one issue and cause another. I mean its relentless. I see so many others with the same issues. I dont need to tell you what it is as im sure you have seen it complained about so many times. Then U send me survey if i would recommend it. Are you serious? if there was a minus score you would get it every time. When dealing with sooooo many bugs over soooo much time, this is what you get, bitter customers. SO over it. I truly wish I wasnt so vested.

 

    This topic has been closed for replies.

    3 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 23, 2022
    @kiriktm500 wrote:

    And it is not my PC it is your broken software.

     

    I pay $116 a month to curse at my computer all day long.

     

    I have not altered anything else on my pc for 5 years now. It is dedicated for design and print, no new software, downloads or hardware other than win 10 auto updates and Adobe suite updates.

     

    A couple of questions:

     

    System requirements have changed in five years as operating systems have changed, so it's worth looking at your system to see if it needs updates.

     

    Jane

    Forum volunteer

     

      kiriktm500
      kiriktm500Author
      Participating Frequently
      March 23, 2022

       GPU 1080Ti x 2, 4 screens. Ram 64 @ 3600,  CPU 8 core I7 9800x 4.5 ghz. SSD for stoage and M2 for scratch. It is more than enough even for another 5 years.

      Met1
      Met1
      Legend
      March 22, 2022

      You do know this is a user support community - we are not Adobe.

      I'm sure you feel better, but no one at Adobe read it.

      It looks like you've had two years of trouble free running - well done! But got a specific problem now? We might be able to help...

        Doug A Roberts
        Community Expert
        Doug A RobertsCommunity Expert
        Community Expert
        March 22, 2022

        Do you want to go into specific detail and see if anyone here can help?

        kiriktm500
        kiriktm500Author
        Participating Frequently
        March 23, 2022

        You cant fix a problem on my end thats stemming from Adobe end. You fix one issue and another arises. Let me be optimistic here and explain what my current 2 issues are. IL Ver 26.1. IL will randomly just stop rsponding, could be 1/2 in or 1 hr in. There is no pattern leading up to it. Any file type, size time of day or other program that may be open ( usually PS ). NO Pattern. I could just open a file, leave for 5 hours come back and its not responding. Whilst this is happeneing I cant close it and cant select anything on the IL window/screen. Now if i move to any other screen or internet the rest of the PC is responding but only just. Eg. Program windows will open as if transparant and wont completely load. Event task manager wont completely open and if it does eventually open its useless to sht down anything let alone the unresponsive AL. Moreover I cannot shut down PC either, It goes into the shut down screen and just sits there for eternity never quite getting to the next step of actual shutdown. SO a cold shut down is the only way I can reboot. So anything running is lost. I cannot print and use IL in case this happens as i will lose my print mid way. Some print can take 2-3 hrs and expensive materials. I am forced to consider buying another PC just so I can multitask due to IL being sooo unpredictable. To think I pay for this BETA level sofware headache, I have vested years of learning the adobe suite. It alwyas had issues but now its just beyond the joke. I have had my tech run through PC on several occasions only to be told to stop ringing him as my PC untainted and working as it should and to change to Corel if i want less headaches. Id rather change occupation rather than relearn another program after all this. 

        Thats the first issue. Second is IL will may or may not randomly crash during the use of TRim or CUt. There is more but I can live those as I am so use to it.

        Doug A Roberts
        Community Expert
        Doug A RobertsCommunity Expert
        Community Expert
        March 23, 2022

        These aren't generic problems that everyone with Illustrator just suffers through. They sound like serious issues with your installation. You've probably been through all this already, but just in case:

         

        1. Have you reset preferences?

        2. Have you unistalled, run CC Cleaner tool, and reinstalled?

        3. Have you tried creating a new user account on your computer?

        4. Have you tried using your computer in safe mode?

        5. Did it start with a partcular version of Illustrator. Can you revert to a previous version and try that?

        6. Have you contacted Adobe support directly and had them look into it?

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