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Participant
April 29, 2025
Question

Why are all my PNGs across multiple files suddenly appearing with white backgrounds?

  • April 29, 2025
  • 2 replies
  • 366 views

Is there a system-wide Adobe glitch or system issue that has happened in the last 24-hours?  I have been using illustrator (and other Adobe programs) for over 10 years, therefore, I am 99.99% certain this is NOT something that I've done, it is an adobe issue.

Two days ago, my work (3 seperately saved files) were all fine; I have a number of  drawings/sketches saved as PNGs (just the vector line work) which are 'collaged' over A1 artboards to create a series of panels with my work.  I've opened all 3 files, and suddenly all the PNGs have white backgrounds so are therefore all blocking eachother. HOWEVER, the white backgrounds are only showing when the PNG is on the actual ARTBOARD, when I slide the PNG off to the side (where it's the grey space), there's no white background. What is happening here, Adobe? 

Unless this is something I have done (very unlikely), can you please sort this out ASAP, otherwise you should issuing every single person across the world a subscription credit for your system stuff-up.

2 replies

Participant
April 29, 2025

So I have resolved it my (since Adobe staff don't respond). YES, it is an Adobe system glitch pertaining to Adobe's GPU.
Chat GPT called it, and instructured me how to fix it - see below for instructions.   People should need think about transitioning to CANVA! Adobe programs are becoming too glitchy and buggy. People should not have to tolerate unreliability from their tools! 

 

Illustrator GPU Preview Bug.

  • Switch between View → GPU Preview and CPU Preview.

  • Sometimes GPU rendering glitches out with transparency overlays, especially with large files or multiple artboards.

Ton Frederiks
Community Expert
Community Expert
April 29, 2025
Participant
April 29, 2025

I have uploaded a snippet, of what I mean. All my drawings/sketches are PNGs collaged across Illustrator Artboards with annotations. They all have white backgrounds only when on the Artboard. Refer to screengrab attachment.