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Why can't I install Illustrator to my Windows 11 Arm based CPU desktop?

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I just got a new device with Windows 11 preinstalled and I want to install Illustrator, but install to desktop isn't an option. What's up with that?

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Anshul_SainiCorrect answer

Community Manager

Hi there,

Sorry to hear about the trouble you are facing. I am afraid Illustrator is currently not supported on Microsoft SQ1 Arm-based processor (Surface Laptop X). Only Multicore Intel processor (with 64-bit support) with SSE 4.2 or later, AMD Athlon 64 processor with SSE 4.2 or later, and ARM-based M1's Apple silicon processor are supported. However, you may check out our system requirements page (https://helpx.adobe.com/illustrator/system-requirements.html) for more details.

Thanks & Regards,

Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hi there,

Sorry to hear about the trouble you are facing. I am afraid Illustrator is currently not supported on Microsoft SQ1 Arm-based processor (Surface Laptop X). Only Multicore Intel processor (with 64-bit support) with SSE 4.2 or later, AMD Athlon 64 processor with SSE 4.2 or later, and ARM-based M1's Apple silicon processor are supported. However, you may check out our system requirements page (https://helpx.adobe.com/illustrator/system-requirements.html) for more details.

Thanks & Regards,

Anshul Saini

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TheOriginalGC

Author

Community Expert

Bummer. Guess I'll be sticking with Afinity Designer and ConceptsApp. Anybody considering addressing this?

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Anshul_Saini

Community Manager

@TheOriginalGC, I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). Ask them to help install a Windows emulator to run x64 bit apps on your device so you will be able to run the unsupported Adobe apps. I hope this works for you.

Regards,

Anshul Saini

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T

Test Screen Name

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Thanks. Do you already have a subscription (plan)? Which plan (check your account).

also, what is your system configuration - especially, is it an ARM processor? If not sure please tell us what laptop model you have. And how much RAM?

please take care to answer all of these questions.

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TheOriginalGC

Author

Community Expert

Yes, I am a subscriber. One year plan, individual.

ARM64, Microsoft Surface Pro X Running Windows11 16 gig ram.

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corygharrison

Participant

2024 and illustrator is STILL not available on my mostly brand new Surface Pro 11 running windows 11. What the literal (swear word here) #adobethecompanywelovetoghate

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Test Screen Name

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What do you mean "install to desktop"? You can't install apps to your desktop folder, if that's what you mean, though sometimes a shortcut is left on the desktop folder.

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