Skip to main content
Minelva0D45
Oct 6, 2026 7:00 PM UTC
Answered

Why can't I open a large file that I created in AI?

I created a 335MB file in Ai. I initially saved it as an Ai file but then saved as a PDF. I was working on it as a PDF file I saved it. Then I tried opening it to make some more updates. File will not open at all. I’ve never had this problem before. I have more then enough memory on my computer. It just doesn't make sense. I deleted Ai and uploaded again. Thought maybe there’s something wrong with my version but nothing is helping. 

    Anubhav M
    Anubhav MCorrect answer
    Community Manager
    Oct 6, 2026 8:27 PM UTC

    Hello ​@Minelva0D45 

     

    I’m sorry to hear about your experience. Could you please share more details, like the versions of the OS/Illustrator installed, if this happens when opening the file from a particular folder location (internal/external/network drive or a cloud-synced folder like iCloud Drive/OneDrive/Dropbox/etc), along with a brief screen recording of the problem and a sample file, so we can better assist you?

     

    Looking forward to hearing from you.
    Anubhav

    View reply

    4 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    Oct 6, 2026 8:27 PM UTC

    Hello ​@Minelva0D45 

     

    I’m sorry to hear about your experience. Could you please share more details, like the versions of the OS/Illustrator installed, if this happens when opening the file from a particular folder location (internal/external/network drive or a cloud-synced folder like iCloud Drive/OneDrive/Dropbox/etc), along with a brief screen recording of the problem and a sample file, so we can better assist you?

     

    Looking forward to hearing from you.
    Anubhav

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 6, 2026 7:02 PM UTC

    is this an acrobat issue?

    Translate
    Minelva0D45Author
    Oct 6, 2026 7:27 PM UTC

    I don’t think so since it’s still a file that can be worked on in Ai.

    Translate
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    Oct 7, 2026 1:52 AM UTC

    I’m confused. The file can still be opened in Adobe Illustrator but won’t open in Acrobat? Or does the file just not open at all in either application?

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices