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Why does Illustrator slow down my computer?

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I have noticed whenever I open Illustrator, all the apps in my system (including Illustrator), Adobe and others become really jittery and slow. The CPU does not go over 30%-50% usage, the Ram does not go over 50%, the GPU usage remains below 10-20% depending on the application.

This happens on both Intel and AMD systems. I don't understand where the bottleneck is coming from.

Is there anyway to figure out why the system becomes so slow that multitasking becomes near impossible.

Performance

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Mike_Gondek10189183Correct answer

Community Expert

Are you running the same account on 2 different computers and both are slow? Your account might be corrupt, or you have spyware on both computers.

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

OOBE RESET WIN

Quit the Creative Cloud desktop app (100% you must do this)
C:\Users\<user folder>\AppData\Local\Adobe\OOBE
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.

N

nic0880

Participant

This has been driving me nuts! It's a miracle. Thank you so much for sharing.

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Y

Yoshi31550171n9x1

Participating Frequently

Hi Nic, i have the same problem. which of the solutions above was the one that worked for you? i already tried OOBE reset but didn't work

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Monika Gause

Community Expert

@Yoshi31550171n9x1 schrieb:

Hi Nic, i have the same problem. which of the solutions above was the one that worked for you? i already tried OOBE reset but didn't work

What kind of computer do you have?

Do you have a Wacom tablet?

Many fonts?

a second monitor?

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A

assama84403393Author

Known Participant

Please note, the hardware specs are unimportant, especially if there is still some much left in the CPU, GPU and RAM usage.

Both sysytems run on SSDs.

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Mike_Gondek10189183

Correct answer

Community Expert

Are you running the same account on 2 different computers and both are slow? Your account might be corrupt, or you have spyware on both computers.

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

OOBE RESET WIN

Quit the Creative Cloud desktop app (100% you must do this)
C:\Users\<user folder>\AppData\Local\Adobe\OOBE
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.

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Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. In addition to the suggestions given by Mike, you may also follow the steps provided on this community post.

Let us know if it helps.

Regards,

Ashutosh

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C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Delete all the files within the OOBE folder, but do not delete the folder itself.

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Delete all the files within the OOBE folder, but do not delete the folder itself.

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