Why does my Creative Cloud say 'illustrator required' when I already it?

Forum|Forum|7 months ago
August 24, 2025
2 replies
106 views

A designer friend of mine shared a live illustrator file with me on cloud. We've been collaborating on the file perfectly well till last week. Today, I tried to open the same file and CC Desktop app gave me this error. I am lost. What do I do?

Bug

Harshika Verma

Community Manager

Hi Malvika25683624at22,

Hope you're doing well!

Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

Monika Gause

Community Expert

Can you reboot the computer and try again?

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