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Why does the Illustrator perform worse after the laptop upgrade?

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I upgraded to a higher-end laptop, but the following screen appears during use, and the software won’t run. I’ve already had an engineer check it, and they confirmed that the motherboard, memory, and graphics card are all fine. What else could be causing this?
Laptop: ThinkPad / AMD PRO7

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Mike_Gondek10189183

Community Expert

What version OS & Illustrator are you combing?

https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

Updrade your video card driver if needed.

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_scott__

Legend

I'm no engineer, but it looks like bad RAM to me... GPU/CPU preview would show you which.

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Anubhav M

Community Manager

Hello @Incredible_friends5F87,

I'm sorry to hear about the trouble you're having with Illustrator. Would you mind confirming the exact version of the OS/Illustrator installed and if Illustrator behaves this way with a particular file or with a specific workflow?

Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3Zp92vt) and share your observations.

Looking forward to hearing from you.

Anubhav

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Incredible_friends5F87Author

Participant

Hi, Anubhav

Thank you for your response.

Here are the details of the system and Illustrator version:
OS:Win 11 home 23H2
CPU:AMD Ryzen 7 PRO 7840U w/ Radeon 780M Graphics 3.30 GHz
RAM:32G on board
GPU driver: 31.0.22048.10001
illustrator:29.1

The issue is not specific to any particular file. It typically occurs when I’m moving objects or typing in Illustrator. Even after the motherboard was replaced by the engineer, the problem still persists......

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Bobby Henderson

Community Expert

What are the full hardware specs on the notebook computer? I assume it has an AMD Ryzen CPU. But what kind of GPU does the computer have? How much RAM is installed? Also, what kind of computer were you upgrading from?

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Incredible_friends5F87Author

Participant

Thank you for your response.

Here are the details of the system and Illustrator version:
OS:Win 11 home 23H2
CPU:AMD Ryzen 7 PRO 7840U w/ Radeon 780M Graphics 3.30 GHz
RAM:32G on board
GPU driver: 31.0.22048.10001
illustrator:29.1

The issue is not specific to any particular file. It typically occurs when I’m moving objects or typing in Illustrator. Even after the motherboard was replaced by the engineer, the problem still persists......

Translate

Anubhav M

Community Manager

Hello @Incredible_friends5F87,

Thanks for sharing the details. Would you mind sharing a screen recording of your exact workflow and the problem so I can try and replicate this on my end?

Also, try the suggestions shared in this help article (https://adobe.ly/3AUhUQp) and share your observations.

Looking forward to hearing from you.

Anubhav

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