Why isn't Illustrator working?!

Forum|Forum|4 years ago
October 20, 2021
2 replies
350 views

Hi there, hope someone can help!

I'm running CC 2021 on a mac book pro, with Big Sur. All the latest updates. I can't open a file or even start something new. I just get the rainbow ball spinning, unresponsive so I force quit.

? any suggestions greatly appreciated!

This topic has been closed for replies.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. In addition to the helpful suggestions shared by Monika, please try the steps shared on this community post & let us know if they help to improve the performance of the app.

Regards,

Ashutosh

Monika Gause

Community Expert

So I understand that Illustrator launches correctly?

WHat about the Home screen? Everything looking OK?

When was the last time you rebooted the computer?

Did it ever work?

S

smz5FB7Author

Participant

I guess it launches. But I can’t open anything or create a new doc. I relaunched my computer a few times, and re-installed CC Illustrator. I’ve also tried using older versions of CC Illustrator (back to 23.1.1). I also made sure the operating system was up to date.

Ty

Sarah Demsey | 586.419.7472

Monika Gause

Community Expert

Is your internet connection working?

If you deactivate the Homescreen and activate the "Legacy New file" dialog box in the Preferences > General, can you then create new files?

Where are your files located?

Which system is it?

Do you have a printer installed?

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