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H
Hòa31957498bfrm
Participant
August 29, 2023
Question

why make me buy Illustrator one more time

  • August 29, 2023
  • 2 replies
  • 394 views
  1. I have registered to translate all software, and before that I was still allowed to use illustrator normally but today I am not allowed to use it, after deleting it, in the download window they forced me to buy more illustrator. 1 more time?
This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 11, 2023

Hello @Hòa31957498bfrm,

 

I understand your concern. It seems that despite your Creative Cloud subscription purchase, Illustrator is prompting you to pay again. This issue can be resolved by simply logging out and then signing in. This approach might help resolve the issue you're facing.

 

If the problem persists, please don't hesitate to reach out to us.

 

Best regards,

Anshul Saini

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 29, 2023

Is this your issue? https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

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